Have you ever had a leadership team that was not involved and the patient experience was positive? The answer is probably no. All organizations have leadership teams that are responsible for others. By equipping staff members with the right tools and training, the leadership teams enable them to see their full potential both personally and professionally. Customer Feedback Systems is devoted to providing the highest quality of patient feedback to create a better experience. We find it most important to engage our front line teams with patients. We have seen many organizations fall behind because the program was handed off too early. Customer Feedback Systems has created four areas of leadership involvemet that circle around patient experience.