Being one of the first companies in the world to collect feedback at the point-of-service or point-of-care, we bring many years of experience working with leadership and staff to understand that our on-site feedback collection is designed to uncover and remove the roadblocks that prevent your organization from delivering amazing and consistent experiences for your patients and customers. CFS Technology is aimed at helping your front-line to deliver better experiences. Our programs are not traditional research-driven, satisfaction and survey programs. Only with staff buy-in can you truly drive the economic outcomes associated with patient and customer loyalty.
Your staff are busy. We know that. Just as we want to respect the time of your patients and customers in giving their feedback, it’s critical to the success of your program that we also respect the time of your staff when asking them to do something meaningful with the feedback. Our experts will facilitate and provide train-the-trainer coaching on how to have quick, regular and result-driven meetings around the insights that your customers and patients provide to you through our technology.
By blending our expertise in Patient and Customer Satisfaction, Net Promoter, Employee Engagement and LEAN, we are able to help organization articulate your key priorities and identify the right leverage point and actions within your teams to achieve those goals.
To discover how our customized products and services can deliver data-driven results for your organization, please CONTACT US today.