The most effective way to drive customer and patient loyalty is to proactively identify dissatisfaction, immediately contact those people and correct the issue for them. Our real-time service recovery alerts empower staff to correct these issue within a day. See Vanguard Health talking about how they use the Real-Time Alerts.
These reports are designed to give you team the necessary data to assess the previous week’s success, problems and commitments in order to make the necessary adjustments and commitments for the upcoming week.
Leadership support is key to truly transform and innovate your customer and patient experience. Monthly and Quarterly Reports are designed to give leadership visibility into the hard work and commitment of the staff around experience improvement, and is also to highlight areas that require them to clear the path and allocate resources to drive customer and patient loyalty.
Without a clear understanding of goals and the associated leverage points for the upcoming year, organizations run a high risk of losing focus and momentum in their journey. CFS works closely with organizations to help demonstrate success and plan for the upcoming year.
To discover how our customized products and services can deliver data-driven results for your organization, please CONTACT US today.